This policy is part of, and read together with, our Terms of Service.
The short version
- Free is free. There is nothing to charge and nothing to refund.
- Team is billed monthly, per runner. Cancel any time and you keep access until the end of the period you already paid for.
- We don't pro-rate or refund partial months for a normal cancellation — but we do refund genuine billing mistakes in full.
1. Free plan
The Free plan carries no charge. Nothing is billed, so there is nothing to refund. You can use it for as long as you like within its limits (1 user, 3 runners, 7-day audit retention — see pricing).
2. Team plan (monthly)
Team is billed monthly, per runner, through Paddle, our Merchant of Record. Each charge pays for the month ahead.
You can cancel any time from your billing settings. Cancellation takes effect at the end of the current billing period: you keep full access until then, and you are not charged again. Consistent with our Terms, we do not pro-rate or refund the remainder of a month you have already paid for. If you'd rather stop being billed immediately, cancel and the plan simply does not renew.
3. Enterprise and annual plans
Enterprise and any annual or invoiced plans are governed by the order form or contract you signed. Where those terms address refunds, cancellation, or credits, they take precedence over this page. Questions: sales@emisar.dev.
4. Billing mistakes we refund
Separate from normal cancellation, we refund charges that shouldn't have happened. If any of these apply, tell us and we'll return the amount in full to the original payment method:
- A duplicate or accidental charge.
- A charge after you cancelled, or for a plan you didn't sign up for.
- A charge for the wrong amount, or a runner count that's clearly incorrect.
- A charge caused by an error on our side.
We're a small team and we'd rather fix a mistake than argue about it. If something looks wrong on your invoice, it probably is — let us know.
5. How to request a refund
Email support@emisar.dev within 60 days of the charge with your account email and the date and amount of the charge (a Paddle receipt number helps). We aim to respond within two business days and to process approved refunds promptly. Refunds go back to your original payment method; how quickly it appears depends on your bank or card issuer.
6. Your statutory rights
Nothing in this policy limits any rights you have as a consumer under the law of your jurisdiction — for example, statutory cooling-off or withdrawal periods in the EU and UK. Where those apply, they take precedence. Because Paddle is the Merchant of Record for paid plans, Paddle handles payment processing and can also assist with refunds; their buyer terms apply to the transaction alongside this policy.
7. Before you file a chargeback
If a charge looks wrong, please email us first. A bank chargeback can take weeks and may suspend the account while the dispute is open; we can almost always resolve a genuine billing error faster and without that disruption.
8. Contact
Billing and refunds: support@emisar.dev. Enterprise contracts: sales@emisar.dev.