Support
Get help with emisar.
Team includes email support. Enterprise includes email support and a shared Slack channel. You'll find your support links in the console. Free is self-serve, with documentation for setup and troubleshooting.
Billing and account access
For billing or account-access problems on any plan, email support@emisar.dev.
Team and Enterprise customers can also use this address for product support.
Documentation
Start with the documentation for connection and runner setup, or the troubleshooting guide to work through a problem.
What to include
- Your account name or workspace address
- The runner name and version, when relevant
- The time of the problem, including your timezone
- The run or operation ID and the exact redacted error
- What you expected to happen
The full checklist is in troubleshooting: component versions, the UTC window,
emisar doctor
output, and what to redact before you attach anything. That page also shows whether the
docs already have the answer.
Keep secrets out of email
Do not send API keys, OAuth tokens, session cookies, private keys, runner enrollment keys, cloud credentials, or raw output that may contain secrets. Revoke anything sensitive that was exposed, then contact us.
Security reports
Report a suspected vulnerability or credential exposure privately to security@emisar.dev. For our disclosure process and supported versions, read the security policy .
If a credential of yours has leaked, contain it first and email us second. The order of steps that keeps evidence while it revokes authority is in security incidents.