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Plans & billing
Your plan sets this account's runner capacity, included users, audit retention, and available features. Billing runs on Paddle; manage it on the Billing page in the console.
Plans and limits#
emisar has three plans; a new account starts on Free.
| Plan | Runners | Team members | Audit retention |
|---|---|---|---|
| Free | 3 | 1 | 7 days |
| Team | 100 | Unlimited | 90 days |
| Enterprise | Unlimited | Unlimited | 365 days |
Free does not require a credit card and has no time limit. Team is billed per enabled runner, monthly or annually — annual costs about two months less, and checkout uses your current enabled-runner count (minimum one). Enterprise is a custom, sales-led plan with tailored limits. For the current per-runner price, compare the plans.
What each plan unlocks#
Free is self-serve and does not include product support. Team includes email support; Enterprise adds a shared Slack channel. On Enterprise, open your configured channel from Slack support in the console sidebar or Billing's Need help section. Email support is available there too. Billing and account-access help remain available on every plan.
Free includes the console, audit trail, policies, approvals, and runbooks; paid plans add the features below.
| Feature | Available on |
|---|---|
| Single sign-on (OIDC) | Team and Enterprise |
| Audit export (CSV + SIEM) | Team and Enterprise |
| SCIM directory sync | Enterprise |
- — Single sign-on. OIDC sign-in through your identity provider. See single sign-on & SCIM.
- — Audit export. Every plan keeps the full trail in the console; taking it out — the CSV download and the NDJSON API — is what the plan gates. See audit & SIEM.
- — SCIM directory sync. Provision and deprovision members from your directory. Enterprise also includes a security and procurement review, deployment planning, and rollout support from our team.
When you reach a limit#
Runner caps are enforced when you add the next one, not retroactively — a plan never silently disables a runner you already have. The Billing page shows live runner and member usage.
- — Runners. Enrolling a runner past the cap is refused — the registration fails with an over-limit error, and existing runners keep working.
- — Audit retention is a time window, not a cap — plan changes and pruning are covered below.
Upgrading and downgrading#
Anyone in the account can open Billing and read the plan, its limits, and how much of them is in use. Changing the plan, updating the card, and cancelling take an owner, admin, or billing manager — a role owners and admins can grant to the person who owns invoices but not infrastructure. For the list of roles and permissions, see Teams & access.
To upgrade from Free to Team, open Settings → Billing, pick Monthly or Annual in the Team offer, then choose Upgrade to Team. The estimate uses your current enabled runners, with a minimum of one billable runner; checkout confirms the price. The new plan and its limits take effect once Paddle confirms the charge.
To move from Free or Team to Enterprise, choose Contact sales in the Enterprise offer. You do not need to subscribe to Team first.
To downgrade or cancel, open Settings → Billing and choose Manage billing — it opens the Paddle customer portal. Do not start another checkout for this change.
Cancelling does not cut access immediately: the plan and its limits stay active until the cancellation date Paddle schedules, and Billing shows that date. At that deadline the account moves to Free limits. Paid integrations become dormant, but their configuration is kept so an owner can resubscribe or clean up.
When an automatic payment is past due, Paddle manages the retry period and Team features remain available. If recovery ends in a pause or cancellation, the account moves to Free limits. Billing shows the current state and links to payment details.
Invoices and payment method#
The Billing page shows your three most recent invoices — date, amount, number, and status — each with a PDF download. Choose View all invoices for the full history.
Open the Paddle customer portal for full invoice history, payment methods, billing addresses, and tax details. Start from Settings → Billing and choose Manage billing. Paddle is emisar's merchant of record and holds the complete ledger and card details — it is PCI DSS compliant and SOC 2 Type II audited (see Paddle's trust center).
Manage billing appears once billing details are available for your account.
If a payment fails#
A failed renewal does not lock you out: Paddle retries the charge, and your plan and limits stay active while it retries.
Open Settings → Billing, choose Manage billing, and update the payment method — Paddle uses it for the next retry. To stop renewing instead, cancel in the Paddle portal. Every plan change is recorded in the audit log.
Plan changes and audit retention#
Each audit event gets a fixed retention deadline when it is written, so a plan change affects only later events: an upgrade keeps new history longer, and a downgrade shortens the window for new events without deleting older retained history. The windows are in the table above; retention behavior — pruning, the export API, and keeping history past the window in your SIEM — is in Audit & SIEM.